After sending us an inquiry, automated responses and information will be sent to the e-mail address you have entered.
If a certain amount of time passed and you still haven't received the e-mail, the causes may be one of the following:
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■ Spam Filter Setting
Depending on the setting of the spam filter on your e-mail address account, there may be a possibility that the response went to your spam folder. Please check your spam folder or account settings to confirm.
There are also cases where spam filter settings being initially set on e-mail addresses provided by network companies.
Please contact your network provider and ask for the method on how to change the filter settings.
■ Reception Blocked
Support-type of e-mails may be blocked and may not reach you depending on the settings from the specified domain.
Please make sure that you allow reception from [@aidis.co.jp].
■ Mailbox Limit Exceeded
There is a possibility that the amount of data you can store on your mailbox is already on its limit.
Please try to deleted unwanted e-mails, or try to contact your mail service provider.
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Please send an inquiry again after confirming the possible causes stated above.