Contact Us

We accept email inquiries 24-hours a day.
Depending on the content of your inquiry, it may take some time to respond.
*Before submitting an inquiry, please check the following.

■Regarding Known Issues
Information regarding issues and bugs that are currently confirmed will be posted in-game and on this FAQ page. Before submitting an inquiry, please check the following.

【In-game News】
From the Home Screen, tap [News] on the upper right ＞　Important ＞　[Update] Regarding Known Issues

■ Regarding the FAQ
From the FAQ, you may view all of the most commonly asked questions from other customers.
Before you submit your inquiry, please be sure check here first.

■ Regarding replies to inquiries
Depending on your Spam filter settings, you may not receive our reply, so please check your filters before submitting your inquiry.
If your email address contains three repeating periods (eg. ...) or a period is placed before the "@" symbol, you will not be able to send or receive replies normally.
Because of this, we would like to ask that you submit your inquiry from a separate email address.

■ Request on Confirming Automated Responses
After sending an inquiry, an automated response will be sent to the e-mail address you have entered.
If the automated response does not reach you, kindly check if there were no mistakes in the e-mail address you have provided, or verify if your network provider is not blocking the mails sent from [@aidis.co.jp].