here is a possibility the said issue may be solved by trying the troubleshooting below:
■ Device Settings
・Restart your device
・Turn off multitasking mode (close all other active apps)
・Delete unneeded apps and ensure sufficient storage space on your device
・If your device has been set to energy-saving mode, please turn off energy-saving mode
・Change your network connection (Wi-fi connection <-> mobile data)
・Clear the Cache under Settings on your device
※As instructions may differ depending on your device, please refer to the instruction manual for the device to clarify anything as needed.
〔Clear cache within the device〕
▼Android
1. From [Menu button], tap [Settings].
2. From [Settings] menu, tap [Apps & notifications].
3. From App info, tap the app [Last Cloudia] (the app you want to clear the cache).
4. Tap [Storage], and tap [Clear Cache].
【Precautions for Clearing Cache through Device】
・Please make sure that you do not uninstall the app, as game data may be deleted.
・There are cases where gameplay data may unintentionally be lost if cache clear apps, etc. that were downloaded on the device are used.
Thus, we would like you to set a Link Code and Password, before trying the cache clear.
・The menu names may differ depending on models/OS versions.
・After clearing cache, data will be downloaded again, it may take some time depending on the internet connection. Your patience and understanding are appreciated.
■ LAST CLOUDIA Settings
・Restart LAST CLOUDIA
・Clear cache in the application
▽Steps
① Start LAST CLOUDIA, then tap "MENU" in the bottom-right corner of the Title Screen
② Tap "Clear Cache" from inside the menu
③ After reading the following message, if there is no problem, tap "Yes"
※ After clearing the cache, you will need to download the data again.
※ Because it will be a large amount of data you will need to download, we strongly recommend using a Wi-fi connection.
※ Please rest assured that game data will not be deleted.
・Change the in-game graphic settings
▽Steps
① Log in to LAST CLOUDIA, tap the icon in the upper-right corner of the "Home" screen
② Tap "Options" from the System Menu
③ Change the "Graphic Settings" from Settings
※ If you change to the "LOW" setting or change "Image/Sound" to "Lite", the strain on your device may decrease.
※ Changing the "Image/Sound" setting will trigger a data download, so please be careful.